Continuous improvement & metrics
This course will help you to continuously improve your department or organization.
Remember: “WHAT GETS MEASURED GET´S DONE”. METRICS are needed for CONTINUOUS IMPROVEMENTS (e.g. KAIZEN efforts). METRICS are needed to establish KPI´s – something you MUST apply in any case if you have to lead teams or organizations. Also: It is better to look ahead through your windshield rather than use always a rearview mirror (Profit & Loss figures or other performance reports) because you will be able to anticipate the future rather than being surprised by it and “react” rather than “act” in your seat as a manager. A strategy without METRICS is just a wish!
You will learn what METRICS are, how you can select the right ones, how you measure them correctly and how you will do all that in a “teamplay” manner, even setting up KPIs in your team or organization. You will know the principles of KAIZEN & what a Balanced Score Card is and what it can do for you.
Listen – ask – ponder, even after the course and post-course make use of your 30min of the one-on-one discussion with the lecturer.
This course is presented by the lecturer with a limited slides presentation and you will be asked to make notes. This is not a straight-forward “textbook” course but a real-life summary on Change Management & Leadership.
The course participant should be at least a team-leader within an organization.